Unanswered

Get email "from" when alias was used.

(0) Share

Report

Posted on by MC-09121519-0

Hi,

I have a shared mailbox with multiple alias. When someone send an e-mail to the shared mailbox using one of the alias, I would like to know which alias was used to send email. My flow receive the email but return the primary shared mailbox address as the "To" and not the alias used by the sender. Is there a way to get this info?

Thanks.

Categories:

General topics

I have the same question (0)

All responses (15)

Answers (1)

Verified answer

MC-09121519-0 on at

Like (0)

Report

Ok, I found 2 solutions. 1 is to use the "export mail content activity" where I can find the "To: [alias]". However, the syntax is not always consistent from different mail providers so can be hard to parse correctly.
2. I decided to create a distribution list for each of my alias and put the shared mailbox address in them. Now if someone send an email to the distribution list address, the new mail action will return the distribution list email address instead of the shared mailbox address.

Was this reply helpful? Yes No
VictorIvanidze 13,073 on at

Like (0)

Report

Hi @CoupalM, you wrote:
> However, the syntax is not always consistent from different mail providers so can be hard to parse correctly.
The syntax of what? The SMTP address syntax is quite "consistent".

Was this reply helpful? Yes No
MC-09121519-0 on at

Like (0)

Report

There are just some small differences, nothing major but need to take into account when parsing the email address.

Here is what the export activity is returning from an outlook/exchange message:
\r\nTo: \"alias@contoso.com\" <alias@contoso.com>\r\n

Here is what the export activity is returning from a GMail message
\r\nTo: alias@contoso.com\r\n

Was this reply helpful? Yes No
VictorIvanidze 13,073 on at

Like (0)

Report

You can always find last @ in the string and after that detect start and end of SMTP address.

Was this reply helpful? Yes No
PaulCONeil 6 on at

Like (0)

Report

It's been a while but I was wondering if you would provide more details/clariifications.

1. Are you referring to the Export mail (exchange connector) action? If so, I seem to be getting Forbidden when attempting to use that action, despite being a member of the group that owns the mailbox, did you have to make any permissions changes to group/exchange to get that to work?
2. What is the mail ID that you're using when fetching the mail? ConversationID, ThreadID, PostID?

Was this reply helpful? Yes No
VictorIvanidze 13,073 on at

Like (0)

Report

Hi @PaulCONeil,
could you please show your flow with "forbidden" error?

Was this reply helpful? Yes No
PaulCONeil 6 on at

Like (0)

Report

See attached. The I've tried to use the Conversation ID, Thread ID, and Thread Post ID and am getting the same result (Forbidden/group shard). All I'm trying to do is determine the "To" address (would be an alias for the group) that the email is coming in with because I wanted to have the flow branch depending on which email address was used.

Screen Shot 2023-...

Was this reply helpful? Yes No
VictorIvanidze 13,073 on at

Like (0)

Report

It looks you are trying to retrieve something from a group mailbox., not from a shared mailbox.
Correct?

Was this reply helpful? Yes No
PaulCONeil 6 on at

Like (0)

Report

Yes that is correct. Was hoping that I could give a group mailbox a few aliases and that the flow would trigger on receipt of an email to any of them. Then I could determine which alias the email was sent to and have different logic/targets based on the alias it was sent to. I can't find any actions that would allow me to determine the alias of the email so I thought I would try the export suggestion provided here.

Was this reply helpful? Yes No
VictorIvanidze 13,073 on at

Like (0)

Report

I think the only way to do what you want is using GRAPH API.

Was this reply helpful? Yes No