Skip to main content

Notifications

Community site session details

Community site session details

Session Id :
Power Automate - Using Flows
Answered

Approval Flow: Rejection Email Not Sending

(0) ShareShare
ReportReport
Posted on by

Hello - I just realized the rejection email stopped working for some reason on a Leave Request Flow. Any ideas? The Approval email works fine. FYI: Outcome is not a Condition option in Dynamic options.

 

The rejection email used to work fine but does not now for some reason.

 

 

Capture.JPG

 

  • Community Power Platform Member Profile Picture
    on at
    Re: Approval Flow: Rejection Email Not Sending

    Unfortunately, it is still not working for me. I had IT whitelist the Sendgrid email but still nothing.

  • Verified answer
    NareshTakashi Profile Picture
    50 on at
    Re: Approval Flow: Rejection Email Not Sending

    Its working for me today, had an influx of backlogged notifications come through last night. Whatever the issue was, Microsoft seems to have resolved it.

     

    Thanks @Hardesh15 and @Anonymous for you responses.

  • Hardesh15 Profile Picture
    7,087 Super User 2024 Season 1 on at
    Re: Approval Flow: Rejection Email Not Sending

    @NareshTakashi @Anonymous 

     

    I have seen same thread is floating in another section. Someone confirms that this is issue recognized by Microsoft and they are working on it.

     

    Thanks

    Hardesh

  • NareshTakashi Profile Picture
    50 on at
    Re: Approval Flow: Rejection Email Not Sending

    @Hardesh15  - For me it works when using the send an email (V2) but I cant use that as its from my address.

     

    @Anonymous - I'd be interested to know how you get on. I haven't heard back from my IT dept yet, but will give it 24hours to see whether it works as expected tomorrow.

     

    Thanks both.

  • Community Power Platform Member Profile Picture
    on at
    Re: Approval Flow: Rejection Email Not Sending

    @NareshTakashi @Hardesh15 

     

    Hi - I sent an email to our IT dept to whitelist the @sendgrid.net!  and microsoft@powerapps.com emails. Hopefully that solves it. The maccount@microsoft.com email is ok which sends the initial approval email to the managers.

     

    This error just happened this past week as all was ok before then.

     

    I am unable to use the send an email (V2) action as I get an on-premise error since it is an Outlook 365 connector.

     

    I tried to use a Gmail connector to test out but no luck either.

     

    For now, the only hack I have configured is to use the "send me an email notification" and then I can forward this to the employee when their leave request is approved/rejected.

  • Hardesh15 Profile Picture
    7,087 Super User 2024 Season 1 on at
    Re: Approval Flow: Rejection Email Not Sending

    @NareshTakashi @Anonymous 

     

    Can you both give a try to Send an email(V2) action?

     

    Send an email notification (v3) has limit of 100 emails per 24hr. but i can confirm that i am salso not getting emails.

    Edit-

    More details from Microsoft Doc-

    https://docs.microsoft.com/en-us/connectors/sendmail/

     

    Thanks

    Hardesh

  • NareshTakashi Profile Picture
    50 on at
    Re: Approval Flow: Rejection Email Not Sending

    Hi @Anonymous and @Hardesh15 

    I'm having the same issue, 'Send an email notification' says that it ran successfully for all my Flows but no email is received. I've tested flows manually and created a simple flow to that sends an email to my account, but nothing.

    NareshTakashi_0-1602075267151.png

     

    I've logged a request with my IT to check maccount@microsoft.com and microsoft@powerapps.com (this one specifically) aren't being blocked. Using the Outlook connector sends emails, but cant use that as it comes from my email.

     

    Anyone else having issues? I have seen a couple of similar issues like this which all seem to say the issue just resolved itself.

  • Community Power Platform Member Profile Picture
    on at
    Re: Approval Flow: Rejection Email Not Sending

    Hi @Hardesh15, thanks for the response. There is actually no error message - the flow is working correctly but the problem is the notification email that I created is not sending out. I'm using the "Send an email notification" under Mail. I need the employee to receive an email confirming that their leave request is approved or rejected.

     

     I think there is an issue with this connector but can't figure out why.

  • Hardesh15 Profile Picture
    7,087 Super User 2024 Season 1 on at
    Re: Approval Flow: Rejection Email Not Sending

    @Anonymous 

     

    I have tested Leave Request Template and it is working fine at my end. What kind of error are you getting?

     

    Thanks

    Hardesh

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Understanding Microsoft Agents - Introductory Session

Confused about how agents work across the Microsoft ecosystem? Register today!

Markus Franz – Community Spotlight

We are honored to recognize Markus Franz as our April 2025 Community…

Kudos to the March Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 146,702 Most Valuable Professional

#2
RandyHayes Profile Picture

RandyHayes 76,287 Super User 2024 Season 1

#3
Pstork1 Profile Picture

Pstork1 66,026 Most Valuable Professional

Leaderboard

Featured topics

Restore a deleted flow