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Power Platform Community / Forums / Power Automate / Routine error when con...
Power Automate
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Routine error when connecting to a data source

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Hello all,
 
We are getting this error regularly on one of our flows:
"There was an error contacting an underlying data source. Manage your credentials or gateway settings on the management page. Please verify that the data source is available, your credentials are correct and that your gateway settings are valid."
 
Our credentials are good and we've noticed this occurs when our data source is having a lot of activity.  
We're wondering if there's a way to have powerautomate - try the connection a few times or simply wait for a little bit and then try again.
We can resolve the issue by simply re-running the flow but it would be great to have powerautomate log the error but then try again in a few minutes.
 
Does anyone know if that's possible and if so, how we could make that adjustment?
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  • Verified answer
    BhaskarDhone Profile Picture
    1,394 Super User 2026 Season 1 on at
    May be your datasource is getting throttle and its good idea to have retry after sometime policy.
    You can try enabling it if supported by datasource , 
     
    1. Go to the Settings (3 dots ⋮ → Settings)
    2. Turn on Retry Policy
    3. Set:
    Type: Exponential
    Count: e.g., 3–5 retries
    Interval: e.g., start at 30 seconds
     
    If your action does not have this setting then you need to setup custom logic to implement retry scenario. 
    Refer this blog for this Retry after failures in Power Automate

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