Copilot agent cannot read .docx file

(2) Share

Report

Posted on by ZN-26022205-0

I dont know why the agent can only read pdf files and not .docx files. It could read .docx file few days ago but then something happened and since then i cannot read any .docx files i upload to the chat and it keeps refering to the knowledge source. it is so frustrating, i already enabled document upload toggle but it does not change anything.

Categories:

Building Copilot Studio chatbots in Microsoft Teams

I have the same question (0)

All responses (4)

Answers (0)

Sort by

Suggested answer

Beyond The Platforms 190 on at

Like (1)

Report
Copy link

Link copied!

Hi! I found the answer in the official Microsoft documentation.

Unfortunately, .docx files are not supported for file uploads in Copilot Studio. The supported formats are:

CSV, PDF, TXT, JPG, PNG, WebP, and non-animated GIF

So what you're experiencing is not a bug — .docx is simply not on the supported list. As a workaround, we recommend saving your Word documents as PDF before uploading them to the agent. That should work perfectly.

Here's the official reference: Allow file input from users – Microsoft Learn

Hope this helps!
Paolo

✅ Did this solve your issue? → Accept as Solution
👍 Partially helpful? → Click "Yes" on "Was this reply helpful?" or drop a Like!

Want more tips on Power Platform & AI? Follow me here:

🔗 LinkedIn: https://www.linkedin.com/in/paoloasnaghi/
▶️ YouTube: https://www.youtube.com/@BeyondThePlatforms
📸 Instagram: https://www.instagram.com/beyond_the_platforms/
🌐 Website: https://www.beyondtheplatforms.com/

Was this reply helpful? Yes No
SS-30092251-0 19 on at

Like (0)

Report
Copy link

Link copied!

Hi @Beyond The Platforms , jumping in on this one. I have been experiencing the same issue this week where my agent can no longer read files that it use to be able to read. Code interpreter is turned on as well, and it says it should be able to read word files.

Why can it no longer do that?

Was this reply helpful? Yes No
ZN-26022205-0 9 on at

Like (0)

Report
Copy link

Link copied!

For me I think the code interpreter somehow still works for certain .docx files. but not consistently all. So now if i want to ask the agent to read docx file it has to either be converted to pdf or txt file?

Was this reply helpful? Yes No
Suggested answer

Beyond The Platforms 190 on at

Like (0)

Report
Copy link

Link copied!

I'm afraid the documents and Copilot Studio aren't aligned. Check the date of the document you generated the screenshot from.
I recommend opening a ticket with Microsoft at this point.

Hope this helps!
Paolo

✅ Did this solve your issue? → Accept as Solution
👍 Partially helpful? → Click "Yes" on "Was this reply helpful?" or drop a Like!

Want more tips on Power Platform & AI? Follow me here:

🔗 LinkedIn: https://www.linkedin.com/in/paoloasnaghi/
▶️ YouTube: https://www.youtube.com/@BeyondThePlatforms
📸 Instagram: https://www.instagram.com/beyond_the_platforms/
🌐 Website: https://www.beyondtheplatforms.com/

Was this reply helpful? Yes No