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PVA in teams cannot open (always loading), how to fix this?

Posted on by 16

Hi,

   I have created my bot in MS teams and I cannot open list of topics. It always show loading status as this picture. How to fix this?

sunisach_0-1629338631244.png

 

Thanks

  • Verified answer
    sunisach Profile Picture
    sunisach 16 on at
    Re: PVA in teams cannot open (always loading), how to fix this?

    Thanks @Jcook  @Pstork1  for your reply and support. I tried to log out and re log in MS teams. PVA came back already.

  • Pstork1 Profile Picture
    Pstork1 1,990 on at
    Re: PVA in teams cannot open (always loading), how to fix this?

    I think @Jcook was asking whether you were using the Teams app or Teams web client?  I would try using the other one from the one you used.  But if that doesn't work @Jcook is correct you'll need to open a support ticket.

  • Jcook Profile Picture
    Jcook 740 on at
    Re: PVA in teams cannot open (always loading), how to fix this?

    Hi @sunisach 

     

    You will have to open a support ticket:

    https://powervirtualagents.microsoft.com/en-ca/support/

  • sunisach Profile Picture
    sunisach 16 on at
    Re: PVA in teams cannot open (always loading), how to fix this?

    Thanks Jcook.

    I use PVA app in MS teams. Yesterday I tried to close and re open teams but this issue still the same.

  • Verified answer
    Jcook Profile Picture
    Jcook 740 on at
    Re: PVA in teams cannot open (always loading), how to fix this?

    Hello @sunisach 

     

    Are you using the web version or app? Please try and completely close (exit) teams and re open.

     

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