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Building Copilot Studio Chatbots in Microsoft T...
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Microsoft Copilot in Teams isn't working

Posted on by 4

When I test the chatbot I created in Power Virtual Assistant, it works just fine. The second I access it from the app in my Teams account, though, it just doesn't work. It isn't connected at all to the topics and triggers that I entered in Copilot. Where is this disconnect? What do I need to do to fix it?

Screenshot 2024-05-29 142011.pngScreenshot 2024-05-29 Chatbot Test.png

  • teylyn Profile Picture
    teylyn 2 on at
    Microsoft Copilot in Teams isn't working
    I have the same issue. I created a Custom Copilot which works absolutely fine in Copilot Studio. I publish it and run it in Teams and all it says is "I'm sorry, I'm not sure how to help with that. Can you try rephrasing?"
     
    It's as though it doesn't have access to the defined knowledge source when it runs in Teams, but in Studio it works fine.
     
     
  • cstats Profile Picture
    cstats 4 on at
    Re: Microsoft Copilot in Teams isn't working

    Just to add to this question: When someone puts in the EXACT trigger phrases, the bot doesn't answer the question. But when I test it in Copilot Studio, it works just fine.

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