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Topic Creation & Management
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Topic suggestions - doesn't work with FAQ URL or txt file URL

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Posted on by sb21 8

Hi, 

I can't get my topic suggestions to work. Tried several different FAQ pages, even the example ones (this one: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/faq.html#:~:text=vaccine%20I%20get%3F-,Yes.,to%20help%20stop%20the%20pandemic.)

AND by making sure the 'https://' is not repeated.

In the top ribbon, it says - 'You have xx new topic suggestions' (with xx being the number), but in 'Suggestions' it the topic never show up. Screen shots below: 

sb21_0-1631038088463.png

 

 

When clicked on Suggestions, it's a blank page. The page becomes inactive.

sb21_1-1631038088463.png

Then after a while, there is some kind of error:

sb21_2-1631038671545.png

 

No suggestions.

Is there a particular format/template to upload topics that I might be missing? 

 

Can you please help?

Thanks!

 

  • Expiscornovus Profile Picture
    Expiscornovus 29,370 on at
    Re: Topic suggestions - doesn't work with FAQ URL or txt file URL

    Hi @sb21,

     

    I don't know how you progressed with the ticket with MS. But in my own environment I can't reproduce the unexpected error anymore 🙂

  • sb21 Profile Picture
    sb21 8 on at
    Re: Topic suggestions - doesn't work with FAQ URL or txt file URL

    Thanks @renatoromao and @Expiscornovus ,

    I will open up a ticket with MS. 

  • Expiscornovus Profile Picture
    Expiscornovus 29,370 on at
    Re: Topic suggestions - doesn't work with FAQ URL or txt file URL

    In addition to @renatoromao his suggestions. 

     

    @VishalWankhede2 has a similar issue in the thread below and raised a ticket with support, might be good to follow that thread as well:

    https://powerusers.microsoft.com/t5/General/Unexpected-error-occurred-Diagnostic-Trace-Id-0HMBGSJKGP22L/m-p/1259120#M2739

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Topic suggestions - doesn't work with FAQ URL or txt file URL

    Hi @sb21 ,

     

    Try to sign out and sign in again.

    If the issue persists, you can raise a ticket into the Microsoft Support team: https://powervirtualagents.microsoft.com/en-us/support

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