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Power Platform Community / Forums / Power Automate / Enabling Multiple User...
Power Automate
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Enabling Multiple Users to Run Power Automate Flows with DocuSign Without Logging In

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I have built multiple Power Automate flows that integrate with DocuSign, including actions like creating envelopes, adding documents, and retrieving signed documents. Additionally, I have a separate flow that triggers when the DocuSign status changes. These flows are also connected to a PowerApp, allowing users to interact with them.

Currently, I have a premium DocuSign account, and everything works seamlessly when I run the flows myself. However, I want my app to be accessible to multiple users within my organization without requiring them to log into DocuSign. Right now, when other users run the PowerApp, they are prompted to sign into DocuSign, which is not the desired behavior.

I discovered that by creating a custom connector in Power Automate using a DocuSign integration key, I can execute the required actions without individual user authentication. However, this approach would require redesigning all my existing flows from scratch to use the new connector.

My Questions:

  1. If I proceed with the custom connector approach, will I need to create separate connections for each action or trigger I want to use in my flows?
  2. Is there any alternative way to avoid completely redesigning my flows while ensuring that users don’t need to log into DocuSign?

I would appreciate any guidance or best practices for handling this scenario.

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  • Verified answer
    Michael E. Gernaey Profile Picture
    53,969 Moderator on at
    Hi,
     
    So I would say from a license perspective this is not allowed. I would be surprised that DocuSign is ok with you using a single account to do work. I truly am shocked but from the Microsoft side it would not be legal, so I would make sure that its legal with DocuSign as you are sharing Credentials and essentially... using a system account to do what people need to do. I am also surprised this is acceptable because now anything done in Docusign isn't th person.
     
    1. yes, no, maybe depends on what you will do in the flow
    2. nope and I really do NOT recommend do what you are doing.
     
     

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