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when a note is added in dynamics crm update a freshdesk ticket

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Posted on by rojo

Hello

I am having trouble getting a Freshdesk ticket to update when I update a note in Dynamics 365, I have been able to create a ticket in freshdesk by opening a case in Dynamics 365, and I have also been able to update a case in dynamics by updating a freshdesk ticket, but not sure what I should be calling here to get freshdesk ticket to update when i add a note in a case in Dynamics -it needs to be able to pick up the regarding ticket in Dynamics, I have specified a field in dynamics case which is the unique identifier of the freshdesk ticket, however I don't get the option to select this

Any help here would be great

Thank you

update a freshdesk ticket whena note is updated in Dynamics.PNG

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abm abm 32,865 Most Valuable Professional on at

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Hi @rojo

Try the following options:

Option 1:

Start typing your field name under the Dynamic Content. If the name is not showing then try option 2

Option 2:

Add a compose statement before the Update ticket action. Under the compose try to map the Id. Finally map the compose output to update ticket.

Thanks

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v-bacao-msft on at

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Hi @rojo ,

You can run Flow once to see if there is a unique identifier of the freshdesk ticket in the body of the Get record action. If there is, we can get this id and update the ticket through expression.

Best Regards,

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