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Hello Community,
I have created one complex flow which gets the approver email from navision using the api and send them and approval mail. Since there could be N number of approvers i have set this in the DO Untill loop. The expression is as long as there is one approver the loop will run. It is in the production environment. It's working fine. But suddenly yesterday for 2 of the approver they got multiple emails for the same approval. Attaching the screenshots. Any suggestions? Is it something to do with the timeout of do untill loop? Or any other step?
Dear Z,
From what I gather from your input it seems that the flow works most of the time, you have not changed anything and now sometimes some users get multiple emails.
Seems to me some connection issue between different background MicroSoft functionalities. I have seen (what I think) similar caused issues between PA and OneDrive and Sharepoint. Doesn't happen often, but it does happen.
The question is if this has any significant impact ... and if the answer is yes, then what can you do about it?
Did you allow multiple runs of the flow simultaniously? Maybe you can turn this off (check the concurrency settings in the flow trigger)?
Alternatively, since you cannot predict when it will happen and there does not seem to be any particular trigger for it (is there), maybe you could try to build in:
This may work (no guarantee).
Happy flowing,
Koen
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