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Flow using FORMS data not sending emails to outside Outlook Emails

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Posted on by Haven_Commish

We have outside contractors and I have created a FORM for them to sign in an out. In this FORM we request a good contact number and email address. I then created a flow that takes the FORM information and sends different parties (in our mdcourts.gov network) an email informing them of the information submitted on the FORM. As part of this we wanted to provide the contractor a copy of the email we receive for their own records. To do this, I have included that FORM question in CC section of the email action.

The issue is that for whatever reason, if the email that was submitted is an outlook.com email address, there is no email recieved. We have tested multiple emails and every other domain (gmail, yahoo and verizon.net) get an email, but we have tested several outlook.com emails and no email is received. I even placed my own personal outlook.com email account directly into the CC box (not coming from the form data) and still have received anything. We have made sure to check the junk folder, spam folder and rules to make sure the email was not going there nor was a rule that was eliminating it.

I am able to send emails directly to outlook.com addresses from my work email. It just will not work in the flow.

At this point we plan to just advise that if an outlook address is used, they will not receive a copy of the email.

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David_MA 10,624 Super User 2025 Season 1 on at

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Re: Flow using FORMS data not sending emails to outside Outlook Emails

Are you using a US Government Cloud subscription? If so, the e-mail action you were using is not supported: Mail - Connectors | Microsoft Learn
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Haven_Commish 13 on at

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Re: Flow using FORMS data not sending emails to outside Outlook Emails

That solved it! Thank you! Still does not explain why the other one doesn't work, but truthfully, that is not my problem! 😀

I appreciate your help!

Tim
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David_MA 10,624 Super User 2025 Season 1 on at

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Re: Flow using FORMS data not sending emails to outside Outlook Emails

I would switch to using the Outlook send e-mail action instead to see if that works.
Haven_Commish 13 on at

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Re: Flow using FORMS data not sending emails to outside Outlook Emails

In this action, I added my outlook email directly and in the FORM included my work email - received a copy from the form to the work email, still nothing in outlook.
Haven_Commish 13 on at

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Re: Flow using FORMS data not sending emails to outside Outlook Emails

here is the flow I am using. Even if I put my outlook email directly as a CC or BCC nor if it is entered in the FORM field, but we have tested gmail, yahoo and a few other email domains and they all received a copy.
David_MA 10,624 Super User 2025 Season 1 on at

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Re: Flow using FORMS data not sending emails to outside Outlook Emails

I just created a simple button flow to e-mail myself to my personal live.com and outlook.com e-mail accounts and had no problems. Maybe your company is blocking sending to the Outlook.com domain.

Are you using a different e-mail action than the one above? If so, maybe that is causing the problem.