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Copilot is not generating responses based on internal data, help!

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Hi All, 

I finally got around to experimenting with Copilot Studio. I am encountering issues with generating answers from uploaded documents and SharePoint Online. When I choose an external site as the source it works perfectly with no issues but that's not the case with using my document or SharePoint for example. I ask it questions that I know its in the document and I always get "

I’m sorry, I’m not sure how to help with that. Can you try rephrasing?" Am I missing something here?

Thanks for your help,

Eihab

  • Suggested answer
    CU09110042-0 Profile Picture
    CU09110042-0 2 on at
    Copilot is not generating responses based on internal data, help!
    Hi!

    Make sure to have setup the correct scopes for the app registration, if you have custom authentication. 
    If you are trying to read files that the bot is not authenticated to view it won't be able to read them.
     
  • GA-08111858-0 Profile Picture
    GA-08111858-0 2 on at
    Copilot is not generating responses based on internal data, help!
    Hi,
    I have the same issue. 24h passed since configuration of the sharepoint documents in the knowledge source and still not having answers. Does anyone have any updates on this?
  • Suggested answer
    TuongDoan Profile Picture
    TuongDoan 550 on at
    Copilot is not generating responses based on internal data, help!

    If you use SharePoint as a knowledge source, you must be patient, as it can take days for the bot to index those files.

  • CU24101907-0 Profile Picture
    CU24101907-0 4 on at
    Copilot is not generating responses based on internal data, help!
    I did, many times. Still get the same problem :/
  • Suggested answer
    Vinoth Selvam Profile Picture
    Vinoth Selvam 1,278 on at
    Copilot is not generating responses based on internal data, help!
    Hi  ,
     
    By now Copilot has some updated features.
     
    It should work even if the Authentication Configuration is either Microsoft Authentication or Manual Authentication.
     
    Have you checked recently. i would suggest you to remove and reconfigure the Knowledge source again and try now.
     
    Thanks.
     
  • CU24101907-0 Profile Picture
    CU24101907-0 4 on at
    Copilot is not generating responses based on internal data, help!
    "Follow up on this in case anyone else runs into issues, I solved this with MSFT support by changing the Copilot content moderation from High to Medium."
     
    Does also not work for me, tried everytthing said on this forum. Any updates?
  • c3rberus Profile Picture
    c3rberus 14 on at
    Re: Copilot is not generating responses based on internal data, help!

    Follow up on this in case anyone else runs into issues, I solved this with MSFT support by changing the Copilot content moderation from High to Medium.

     

    Interestingly, if I upload the same file into the Dataverse, the same question works on moderation=high, however it does NOT work if the same file is added to the SharePoint site and the same question is asked, the later only works if moderation is set to medium.

     

    It seems that there is something different going on when the files are stored in Sharepoint vs. uploaded directly into the Dataverse.


    @adilei do you have any insight into why this might be?

  • c3rberus Profile Picture
    c3rberus 14 on at
    Re: Copilot is not generating responses based on internal data, help!

    I have connected Application Insights to the bot, and there was nothing logged there using the KQL in the troubleshooting section. I am so confused as to why this is not working, seems like an easy setup from the various blogs, yet it does not work...

     

    I basically uploaded a single PDF that is under the 3mb limit (our company employee handbook), and tried some simple queries, all I keep getting is: I’m sorry, I’m not sure how to help with that. Can you try rephrasing?

     

    If I upload it directly into Generative AI section, the same question works.

     

    Almost as if the SharePoint content is not being indexed or something..

  • adilei Profile Picture
    adilei on at
    Re: Copilot is not generating responses based on internal data, help!

    Did you make sure results are coming back from Graph and that content isn't being moderated?

  • c3rberus Profile Picture
    c3rberus 14 on at
    Re: Copilot is not generating responses based on internal data, help!

    I have already reviewed the troubleshooting guide, the issue still persists, copilot bot is not able to provide generative answers based on the documents in the SharePoint site. Went as far as re-creating everything, same issue. If I upload the file into copilot studio, it works. Connection to the SP site (security/authentication) seems to work, no errors are being reported.

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