Hi All,
I finally got around to experimenting with Copilot Studio. I am encountering issues with generating answers from uploaded documents and SharePoint Online. When I choose an external site as the source it works perfectly with no issues but that's not the case with using my document or SharePoint for example. I ask it questions that I know its in the document and I always get "
I’m sorry, I’m not sure how to help with that. Can you try rephrasing?" Am I missing something here?
Thanks for your help,
Eihab
If you use SharePoint as a knowledge source, you must be patient, as it can take days for the bot to index those files.
Follow up on this in case anyone else runs into issues, I solved this with MSFT support by changing the Copilot content moderation from High to Medium.
Interestingly, if I upload the same file into the Dataverse, the same question works on moderation=high, however it does NOT work if the same file is added to the SharePoint site and the same question is asked, the later only works if moderation is set to medium.
It seems that there is something different going on when the files are stored in Sharepoint vs. uploaded directly into the Dataverse.
@adilei do you have any insight into why this might be?
I have connected Application Insights to the bot, and there was nothing logged there using the KQL in the troubleshooting section. I am so confused as to why this is not working, seems like an easy setup from the various blogs, yet it does not work...
I basically uploaded a single PDF that is under the 3mb limit (our company employee handbook), and tried some simple queries, all I keep getting is: I’m sorry, I’m not sure how to help with that. Can you try rephrasing?
If I upload it directly into Generative AI section, the same question works.
Almost as if the SharePoint content is not being indexed or something..
Did you make sure results are coming back from Graph and that content isn't being moderated?
I have already reviewed the troubleshooting guide, the issue still persists, copilot bot is not able to provide generative answers based on the documents in the SharePoint site. Went as far as re-creating everything, same issue. If I upload the file into copilot studio, it works. Connection to the SP site (security/authentication) seems to work, no errors are being reported.