User Account does not exists (no REST API error)

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Posted on by Penina Microsoft Employee

Hi,

I am trying to run a flow that runs a Kusto query and then sends an email (to my Micrososft email account).

The email sending step fails on: "User account does not exists".

I manage to connect to my account through: https://portal.office.com/account/ and do not see any REST API not supported errors.

Here are all the details of error:

Inputs

Host
{ "api": { "runtimeUrl": "https://msmanaged-na.azure-apim.net/apim/office365" }, "connection": { "name": "/providers/Microsoft.PowerApps/apis/shared_office365/connections/shared-office365-5df35fed-3cc7-4ca3-8380-3c01d7aadd80" } }

Method
post
Path
/Mail
Authentication
{ "scheme": "Key", "parameter": "*sanitized*", "value": "*sanitized*", "type": "Raw" }
Body
{ "To": "peninaw@microsoft.com;", "Subject": "Flow test", "Body": "0", "IsHtml": true }

Outputs

Headers
{ "Pragma": "no-cache", "x-ms-request-id": "4dd69496-ac04-4bb7-9b64-aebff2018d8b", "X-Content-Type-Options": "nosniff", "Cache-Control": "no-cache", "Date": "Wed, 04 Jan 2017 13:44:30 GMT", "Set-Cookie": "ARRAffinity=951a40e67004467c868e4d19866e3fc31bc494dafb9af4d2cb9748ae58e86dda;Path=/;Domain=127.0.0.1", "Server": "Microsoft-IIS/8.0,Microsoft-HTTPAPI/2.0", "X-AspNet-Version": "4.0.30319", "X-Powered-By": "ASP.NET", "Content-Length": "76", "Content-Type": "application/json; charset=utf-8", "Expires": "-1" }

Body

{ "status": 404, "message": "User account does not exist.", "source": "127.0.0.1" }

Thanks,

Penina.

Categories:

Building flows

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v-yamao-msft on at

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Hi Penina,

Which connection are you using on action “send an email”? Office 365 outlook or Outlook.com?

Please make sure the connection to Office 365/Outlook.com is properly created.

I have created a simple flow with the action send an email using Office 365 Outlook, I didn’t get an error “User account doesn’t exist”. But I have a remember that I got this error before, after I recreated the connection, the error gone.
Below is a screenshot of the simple flow I have created just now, for a reference:

Best regards,
Mabel Mao

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Penina Microsoft Employee on at

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I used the "Office Outlook O365 - Send an email" step.
I entered my Microsoft email and it identified it.
But it still fails on "User account does not exists".

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Penina Microsoft Employee on at

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Clicked on te '...' and now I see the REST API error which means I need to enable it.
Looked at other threads on this and tried to send email to outlookdev@microsoft.com which fails.
Actions in this link: https://support.office.com/en-us/article/Fix-email-delivery-issues-for-error-code-5-1-10-in-Office-365-5a04a25a-a34f-476b-afc6-007fb92f86a1?ui=en-US&rs=en-US&ad=US#bkmk_igotthisbouncemessage
did not work, still recevied the bouncing back email.
Is there a different way to ask for REST API to be enabled?

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v-yamao-msft on at

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Hi Penina,

Thanks for your reply. Do you have a Rest API action in your flow? Could you show me your flow configuration for better understanding?

Best regards,
Mabel Mao

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v-yamao-msft on at

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Hi Penina,

I have seen a similar thread about this issue, please check the post from Staff masisley:
https://powerusers.microsoft.com/t5/Flow-Forum/REST-API-is-not-yet-supported-for-this-mailbox/m-p/22427#M5286

From the thread, we know that this happens for mailboxes that have not been migrated to O365. Your mailbox is likely still on a dedicated exchange server. You'll need to request your Outlook administrator migrate your mailbox. Please have a try with this to see if it works.

Hope this could be a reference for you.

Best regards,
Mabel Mao

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