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Power Platform Community / Forums / Power Automate / Flow not working corre...
Power Automate
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Flow not working correctly with internal email

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Posted on by 61

Hi all - we created a Flow that was working fine for several months.  Recently, we have has an issue - when a new record is added to the SharePoint list that the Flow is connected to via PowerApps form - an "Update item" portion of the flow now works incorrectly.  Here is how it supposed to work:

 

1.New Item is added to Sharepoint list via Powerapps

2.An email is sent out to a user.  There are two buttons in the email - "Approve" and "Reject"

3.If the user selects "Approve", there is a field in the sharepoint list called "Status" that should change to the value "Approved"

4.If the user does not click the "Approve" button, that "Status" field value should just be "Open"

 

This was working fine for several months.  For whatever reason, since yesterday, that "Status" field automatically gets set to "Approved" as soon as a new item is entered in Sharepoint(It should just say "Open" unless someone clicks "Approve" in the email that is sent out).

 

Two caveats:

 

1.We've had a lot of new entries over the past few days(lets say 30, which is a lot more than we've ever had).

 

2.The Flow works fine if I send the Approval email(the one that has the "Approve" button on it) to an external address - gmail, aol, etc.  It only seems to have this weird behavior if I send the email within my company.  Any chance that an O365 connector issue might be at fault?

 

Thanks for your help.

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  • RezaDorrani Profile Picture
    12,143 on at

    Hi @VisibleFilm 

     

    share screenshot of your Flow in both edit mode and run mode with case of internal email

     

    Regards,

    Reza Dorrani

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

  • v-litu-msft Profile Picture
    on at

    Hi @VisibleFilm,

     

    Would you receive the email with the two "Approve" and "Reject" if you add an item into the SharePoint list?

    If you could receive it, not to click the "Approve" button, will the Flow always hover in the running state?

     

    Best Regards,
    Community Support Team _ Lin Tu
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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