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The chatbot I created is for the purposes of gathering information for a request, to streamline a painful process currently. I need to know that the chat is occurring (or occurred) so I can complete their request. Is there a way to trigger an email to me or a TEAMS notification that a new chat has occurred?
Thanks!
Michelle Bates
Hi @MCBates88 ,
At the end of your conversation within PVA, you can add an action connected to Power Automate: Automate chatbot actions with flows - Power Virtual Agents | Microsoft Docs
Within your workflow, you have multiple options to send Teams or Email notifications.
- Using Adaptive Cards: https://docs.microsoft.com/en-us/power-automate/create-adaptive-cards?WT.mc_id=BA-MVP-5003806
- More information about Adaptive Cards: Send an Adaptive Card to Teams from Microsoft Lists using Power Automate – Norm Young
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