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Community site session details

Session Id : FA/GdXlUqglr0/3v5Sw4v1
Copilot Studio - General
Unanswered

How to tag and notify a real person that a chat occurred

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Posted on 8 Jul 2021 13:39:49 by 8

The chatbot I created is for the purposes of gathering information for a request, to streamline a painful process currently. I need to know that the chat is occurring (or occurred) so I can complete their request. Is there a way to trigger an email to me or a TEAMS notification that a new chat has occurred? 

 

Thanks! 

Michelle Bates

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  • CU22081450-0 Profile Picture
    Most Valuable Professional on 08 Jul 2021 at 14:04:45
    Re: How to tag and notify a real person that a chat occurred

    Hi @MCBates88 ,

     

    At the end of your conversation within PVA, you can add an action connected to Power Automate: Automate chatbot actions with flows - Power Virtual Agents | Microsoft Docs

     

    Within your workflow, you have multiple options to send Teams or Email notifications.

    - Using Adaptive Cards: https://docs.microsoft.com/en-us/power-automate/create-adaptive-cards?WT.mc_id=BA-MVP-5003806

    - More information about Adaptive Cards: Send an Adaptive Card to Teams from Microsoft Lists using Power Automate – Norm Young

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