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Custom response approval results

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Posted on by 1,933

Hello,

 

I want to use an Approval with two custom responses. The first response is "Validated" and the second is "Needs more work." When a submitter receives either response in Teams, it shows as Completed.

annetoal_1-1620308870735.png

 

If you open the approval, you read the full story, but my concern is that people will glance at the activity summary in Teams, see "Completed," and never look any further.

 

Here's the full approval message.

annetoal_0-1620308578238.png

 

As a result, I've changed over to using the Approve/Reject approval, which doesn't let me have custom approval types, but at least I don't send a misleading message to the Teams Activity list. 

 

Has anyone found a way around this? Can the custom response approval form be configured to send something besides "Complete" at the end of an approval?

 

Thanks,

Anne

  • Verified answer
    annetoal Profile Picture
    annetoal 1,933 on at
    Re: Custom response approval results

    Hi, thanks for responding. I tested it using the custom responses waiting for all responses, and Teams shows "Completed" no matter which choice the approver chooses. I wish it had worked. I guess I'll just have to use the Approve/Reject choice.

     

    Anne

  • jinivthakkar Profile Picture
    jinivthakkar 4,177 on at
    Re: Custom response approval results

    @annetoal I hope you have selected below option for approval action, if its the other wait for one response then irrespective of the response it would show as completed and looks like that's the case 

    jinivthakkar_0-1620315985727.png

     

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