When new email arrives in a shared mailbox failed

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Posted on by JM-10111453-0

Hi,

I have created this flow weeks ago and I have been encountering this error a few times already, so had to repeat the flow each time. I'd like to know what can I do to avoid this problem moving forward.
My flow is when new email arrives it will go straight to my sharepoint list. I have attached the reference for the error message. I hope you can help me on this.

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Building flows

reference.png

Full error messag...

flow structure.png

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Tomac 3,953 Moderator on at

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Hi @JM-10111453-0

This is a different error message from your other thread. This error message means the connection owner running this flow doesn't have the correct permissions on the Shared Mailbox. Owner permissions are not granular enough, you'll need "Send As" and "Read and Manage" permissions explicitly set.

Also be sure to check the official documentation's Known Issues and Limitations list to see if any of these apply to you.

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VictorIvanidze 13,073 on at

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Looks like you have a cloud flow. Why did you decide to ask in the Power Automate Desktop forum?

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Tomac 3,953 Moderator on at

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@VictorIvanidze I've moved the thread to the Power Automate - Building Flows forum.

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JM-10111453-0 15 on at

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I'll check my permissions to this shared mailbox and update here if I still encounter the problem

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VictorIvanidze 13,073 on at

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Being logged in your Outlook, can you open this shared mailbox?

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JM-10111453-0 15 on at

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Yes, I can open the shared mailbox. I also updated the permission to owner access.

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VictorIvanidze 13,073 on at

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Could you show the trigger in edit mode (classic editor please)?

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JM-10111453-0 15 on at

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Here

Flow structure 1.png

Trigger setting.png

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VictorIvanidze 13,073 on at

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Looks good.

1) try to re-create the trigger

2) If your shared mailbox is auto-mapped, try to attach it directly in Outlook.

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