Unanswered

Power virtual agent in Team app throwing authentication error and transfer to agent not working

Like (0) Share

Report

Posted on 4 Nov 2022 15:46:05 by linu John

I have created BOT and configured transfer to agent by using Dynamics 365 omnichannel .

When i try to access BOT within Team app, i am getting below error

When i try to access BOT directly in Team app i get below error . Transfer to agent is not supported

Please advise, how can i achieve transfer agent from BOT in team by using Omnichannel.

All responses (0)

Answers (0)

Helpful resources

Now Available: 2025 Release Wave 2

Michael E. Gernaey 169 Super User 2025 Season 2

Romain The Low-Code... 150

sandeep_angara 75 Super User 2025 Season 2

Last month Overall leaderboard