Approval (first to respond) with multiple approvers

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Posted on by obettsrichards

Hi,

I've started building a flow with the following pseudocode:

The user completes a Microsoft Form (trigger)
The flow collects the form responses.
The flow populates a SharePoint list.
The flow triggers an approval process (first to respond) in which multiple users can approve a decision.
The flow triggers further actions based on the decision in step 4.

Steps 1-3 work fine but I'm getting stuck on the approval process and get this error:

The documentation indicates this step would "send the approval request to the email address in the Assigned To box". I've put in an email address (shared proxy mailbox) and multiple emails separated by semi-colons and received this error.

Please, can somebody help me?

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grantjenkins 11,063 Moderator on at

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You need to add individual users for the Approval. You can't add an email for a shared mailbox.

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obettsrichards 11 on at

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That's the problem, I don't know how to do that without invoking the error in the OP.

What data attribute does the flow accept as an approver?

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grantjenkins 11,063 Moderator on at

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I think you got the right format - adding emails separated by a semicolon. The issue is likely because you said you added an email address of a shared proxy mailbox. The email addresses need to be for individual user accounts (actual people).

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obettsrichards 11 on at

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Thanks, Grant. Do I need to enumerate their UPNs from an additional step (e.g. get user profile (v2))?

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grantjenkins 11,063 Moderator on at

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No - it just expects an email address of an active user.

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obettsrichards 11 on at

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Thanks, Grant.

What I didn't know at the time was an incorrectly formatted address in the "Requestor" field nested in the additional settings (see below). Resolving this fixed the issue for me.

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