Hello,
I have been experiencing this error for a while now:
Error from token exchange: Runtime call was blocked because connection has error status: Enabled| Error, and office365users is in the block list. Connection errors: [ParameterName: token, Error: Code: Unauthorized, Message: 'Failed to refresh access token for service: office365usercertificate. Correlation Id=a163bdd2-afb7-45cb-9a96-acac22435e47, UTC TimeStamp=2/2/2025 10:19:13 PM, Error: Failed to acquire token from AAD: {"error":"interaction_required","error_description":"AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access '00000003-0000-0000-c000-000000000000'. Trace ID: c786222c-fc7f-421f-9d8e-b6fd3d292600 Correlation ID: ad0b4709-0fdd-4462-b9f1-b40ff77020f2 Timestamp: 2025-02-02 22:19:13Z","error_codes":[50076],"timestamp":"2025-02-02 22:19:13Z","trace_id":"c786222c-fc7f-421f-9d8e-b6fd3d292600","correlation_id":"ad0b4709-0fdd-4462-b9f1-b40ff77020f2","error_uri":"https://login.windows.net/error?code=50076","suberror":"basic_action","claims":"{\"access_token\":{\"capolids\":{\"essential\":true,\"values\":[\"eb149806-0f54-4342-bf19-6f8d2fa9cea0\",\"17b6cd51-dc51-47d0-a85e-ea60a8f21be0\",\"9a538832-4246-43eb-baf6-514b6d7b2fa3\"]}}}"}']
Not all runs are having this error, and I have checked the connections. What could be the possible cause for this and how to fix it. I saw some few posts and it seems that this was left unresolved.