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All,
How to configure or escalate to live agent in Copilot studio. any of you share the steps to activate and enable live agent.
Thanks in advance.
We have a step-by-step guide in our documentation:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-hand-off
Thank you for the link. Can the user continue chatting in the CoPilot chat window while connecting to a live agent who is using Salesforce chat?
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