News and Announcements icon

Power Platform CommunityForums Copilot Studio - Calling Actions from Copilot S... How to configure or es...

Copilot Studio - Calling Actions from Copilot S...

Unanswered

How to configure or escalate to live agent in Copilot stuido.

(0) Share

Report

Report

Posted on by GireeshPradhan

10

All,

How to configure or escalate to live agent in Copilot studio. any of you share the steps to activate and enable live agent.

Thanks in advance.

All responses Img

All responses (2)

Answers Img

Answers (0)

MSPPQ 18 on at

Like (0)

Report

Re: How to configure or escalate to live agent in Copilot stuido.

Thank you for the link. Can the user continue chatting in the CoPilot chat window while connecting to a live agent who is using Salesforce chat?
peterswimm Moderator on at

Like (2)

Report

Re: How to configure or escalate to live agent in Copilot stuido.

We have a step-by-step guide in our documentation:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-hand-off

Helpful resources

News and Announcements

Welcome to the Power Platform Communities - Lets Get Started!

May 14th | Power Platform Community AMA: Power Apps Edition

Quick Links

Leaderboard > Copilot Studio - Calling Actions from Copilot Studio

#1

Ekta Gupta 4

#2

stampcoin 2

Overall leaderboard

Featured topics

Product updates

Microsoft Power Platform Community release plans