Unable to sign in to Power Automate Process Mining Desktop App

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Posted on 10 Oct 2023 17:30:40 by Quan_Ngo

Hi,

I am suddenly not able to sign in the desktop app anymore with my licensed email. Browser version is still working fine with the same email. Trying in another computer works fine as well. So is there I should do with my computer to make this work?

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TP-11110829-0 Microsoft Employee on 09 Nov 2023 at 09:36:05

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Re: Unable to sign in to Power Automate Process Mining Desktop App

Hi Quan,
Sorry to hear about the sign-in trouble with Power Automate Process Mining Desktop App. If the issue still remains to help you out, could you please reproduce it and then shortly after that share the application log with us?

You can find it at C:\Users\{UserName}\AppData\Local\Microsoft\Power Automate Process Mining\Logs\Application.log.

This will give us more insights into what might be causing the issue. Thanks!
Quan_Ngo 2 on 11 Oct 2023 at 05:45:02

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Re: Unable to sign in to Power Automate Process Mining Desktop App

Hi deronu,
It is:
Edition Windows 10 Enterprise
Version 22H2
Installed on ‎5/‎6/‎2022
OS build 19045.3448
Experience Windows Feature Experience Pack 1000.19044.1000.0

Does it ring any bell to you?
deronu Microsoft Employee on 10 Oct 2023 at 18:52:31

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Re: Unable to sign in to Power Automate Process Mining Desktop App

Hi Quan, what is the OS of the first computer on which the login didn't log-in did not work?