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I can't get any new created ticket from Zendesk

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Posted on by Community Power Pla...

I used the Zendesk connector to create case in Dynamic CRM when the ticket created in Zendesk. It only works very few times. From the history, I can't see any new ticket has been found. It always showed skipped.

Here is my flow:

https://australia.flow.microsoft.com/manage/environments/Default-5d41cb16-2de0-42f5-93bd-d2110408c738/flows/b932fab1-14e5-4952-b813-1bc3f181a453/details

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v-monli-msft on at

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Hi @Anonymous,

I cannot get to see your flow link, can you please share the detailed configuration with screenshots?

Regards,

Mona

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Community Power Pla... on at

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Hi Mona,
Thank you for your response.
I just created very simple flow: the trigger is on Zendesk Ticket creation and Action is to create a CRM Case. I kept creating the tickets in Zendesk but not one being picked up. By the way, I didn't use any template. Here is my screenshot.

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