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Change the From Address of an approval

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Posted on by TerryInTulsa

I have a SharePoint List that anyone in my division of the company can add items to, and an approval process for those items.

I see that it's impossible, using the "Start an approval" action, to change the from address for approval emails. The maccount@microsoft.com address doesn't work as a from address in my corporate environment.

I see that this blog shows a way of circumventing that using the "send email with options" action instead. Which is an improvement - now I get approvals with MY email address in the from line.

So, two questions:

Is that always going to be MY address, or will it be the the email address of the person who added the item; and
Is it possible to change the address to be from a team account I have rights to?

I tried going into Data -> Connections and switching account, but while it seemed like it accepted the login info for the team account, it never actually changed anything.

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Using flows

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RobElliott 10,420 Super User 2026 Season 1 on at

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@TerryInTulsa it will always be your address as the creator of the flow. But if you have shared mailbox that you can send from then the from address in the Send from a shared mailbox action would be the shared mailbox. But the gotcha here is there isn't a send an email with options from a shared mailbox.

Rob
Los Gallardos
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TerryInTulsa 4 on at

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So you're saying what I'm needing can't be done?

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RobElliott 10,420 Super User 2026 Season 1 on at

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Yes unfortunately that is what I'm saying. As your company won't allow the maccount@microsoft.com address then approvals are not possible, even using the Requestor field because the email still comes from the microsoft address. And there is no Send an email with options from a shared mailbox so that option is not possible either.

Rob
Los Gallardos

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ScottShearer 25,290 Most Valuable Professional on at

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@TerryInTulsa

As mentioned by @RobElliott, the email will be from the connection used for the send an email with options action which is the Flow creator by default. If you have another "shared account" with an Office 365 and Flow license, you can add a connection for the shared account and use it to send the email. You'll need the username and password. This is not the same as sending from a shared mailbox or having "send as" permissions.

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