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create a ticket from Form

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Posted on by Community Power Pla... Microsoft Employee

I have put together a form for people to submit a help request. Depending on what issue they pick on the form, the request is emailed to the correct person. I would like to be able to track how many requests that person is getting and how long it takes them to resolve the request, as well as forward the request to someone else if he can't answer the question. Does anyone have any suggestions on what I should do?

Thank you for your help

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yashag2255 24,769 Super User 2024 Season 1 on at

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Hi @Anonymous

You can setup a SharePoint list or an excel table where you can create columns and populate every time a new response is submitted and the email is sent to the user. Then you can set a flow that runs on schedule and gets the items that are being worked on and you can add further steps to check what tickets are being assigned to whom and who is working on what.

Hope this Helps!

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Community Power Pla... Microsoft Employee on at

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Thanks for this but could you give me more information on the step by step?
Thanks

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yashag2255 24,769 Super User 2024 Season 1 on at

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Hi @Anonymous

You can follow the steps here to create the item in SP: https://www.youtube.com/watch?v=xA6-wdsK3NE

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

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