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Issue in sending SurveyLink via SMS using Send Survey Action

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Posted on by Community Power Pla... Microsoft Employee

I wanted to Send Survey (MS Forms Pro) from MS Flow and make the Survey available for 1 week from the date of Survey sent.

I could not send this Survey link through SMS as I am using Send Survey action which doesn't have any link to send through SMS but it works fine through Email.

Because Create Invitation action will have Survey link to send but am not able to capture the response when the response is submitted for the survey.

Please help to fix the same.

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manuelstgomes 6,625 on at

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HI @Anonymous

Couldn't you concatenate the text of the SMS with the link?

I would recommend shortening the link before, but then the user would receive your text and the link in the end.

Makes sense?
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Manuel

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Community Power Pla... Microsoft Employee on at

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Hi,
Thanks for your reply.
Sorry, I am not getting the Survey Link from Send Survey action in MS flow.
When I use Send Survey action, I am not able to get the Survey Link to append it to SMS. Because Send Survey action always
returns null value as response. (Please find the attached screenshot for reference)

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manuelstgomes 6,625 on at

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Hi @Anonymous

The screenshot is trimmed. Could you please add a more complete overview, if you can, so that I can try to help you?

Thanks
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Manuel

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v-bacao-msft Microsoft Employee on at

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Hi @Anonymous ,

Unfortunately, there is no output from the Send a survey action, its role is just to send an email containing a survey link.

Just like Send an email action, there is no output available.

In addition to Create Invitation action, the link it generates looks like it can be used to track the response.

I did a test on my side, sending links to other users, and after they submitted, we could see the information they submitted in Responses.

I also used When a new response is submitted as a trigger to create a new Flow to get the response, and it can be triggered normally.

Best Regards,

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Community Power Pla... Microsoft Employee on at

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Hi,
Send Survey action automatically attaches the Survey Link with email, hence I could not get a SurveyLink separately in order to attach it to SMS.
Thank you.

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Community Power Pla... Microsoft Employee on at

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Hi v-bacao-msft,

Thanks for your reply.

Is your When new response is submitted action is getting auto triggered when response is submitted from SurveyLink (i.e. survey link that is generated from Create an Invitation action)?

Yes, I could see the response in Forms Pro response screen when the response is submitted from "Create an Invitation" action.
But I have tried with When new response is submitted the response is not getting captured. Please find the attached screenshot from MS Flow.

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v-bacao-msft Microsoft Employee on at

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Hi @Anonymous ,

I don't know why many users add another trigger to the same Flow. Is this a new feature?🤔

I created a new Flow and used When a new response is submitted as a trigger to get the response of the specified form.

Best Regards,

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Community Power Pla... Microsoft Employee on at

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Hi v-bacao-msft,

No, I have not added both trigger in one flow. But I have tested with two different trigger.
It works for me now ,When a new response submitted action is getting triggered automatically.
Thank you all for the help

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Community Power Pla... Microsoft Employee on at

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Hi @v-bacao-msft ,

I was doing testing with the MS flow to trigger a survey and get a response. Once I get a response then I update the response to specific request in dynamics 365 application for which the Survey was sent.

But when multiple Surveys send from MS flow and all flows are in running state, if any one survey is responded then all the 'When a new response submitted' action in all flows are getting triggered. Hence the same survey response is updated in all requests in dynamics 365 application. ( it seems like we cannot capture response for specific request for which we sent a survey.) Please help.
Please find the attached screenshot

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Community Power Pla... Microsoft Employee on at

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Hi @v-bacao-msft ,
Is there any way to capture response for a specific survey invite for which we sent a survey invite?

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