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Power Automate: How to fix my automation to send a reminder based on when each item was created.

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Posted on by sbagwell

Hi! My team and I have a SharePoint list for our internal help desk. We have a column for the owner and for the date created. We want to create an automation that sends an email reminder to us if the ticket item does not have an assigned owner after 2 hours of the ticket being created.

I have been testing and trying to create this automation for a few weeks, but it's not correct - I created a "Scheduled" flow to run every 2 hours, but this means that if someone submits a ticket at 9:59 AM and no owner was assigned by 10 AM, a reminder email will be sent 1 minute after the ticket was created.

Please see below for what I have created, but please help/advise me on what I'm doing wrong and how I can create the correct automation!

Thank you!

Help Desk1.JPG Help Desk2.JPG

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Using flows

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eric-cheng 5,171 on at

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Hi @sbagwell ,

Rather than a scheduled flow where there is a delay, have you considered using the Sharepoint Item Created trigger. This will trigger the flow automatically when an item is created and you will have the context/properties of that item without having to look it up and loop.

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sbagwell 2 on at

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Hi Eric,
I appreciate your response; however, we want to create a more unique notification than just the "When an item is created". We would like it to be something along the lines of the following: If after 2 hours of an items created date/time and if the item does not have an owner listed, send an email reminder. Do you know of a way to create this?
Thank you!
Shelby

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