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Power Platform Community / Forums / Power Automate / Freshdesk ticket updat...
Power Automate
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Freshdesk ticket update type

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Hi,

 

My current Flow is 

When a freshdesk ticket is updated > If the status = closed > send an adaptive card on teams (screenshot of the flow below)

Ledruncc_0-1678420743712.png

 

I want the flow to only trigger when client send an email, currently it's getting triggered when client reply, notes added, ticket details change.

 

Tried checking the trigger output but I couldn't find any line that shows what has been updated. 

Ledruncc_1-1678421498960.png

 

Is there a way around this?

 

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