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Power Platform Community / Forums / Power Automate / Flow is slow to proces...
Power Automate
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Flow is slow to process my email

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Posted on by 8

I created a Flow that generates an email once a Form has been completed. It is taking up to an hour to send the email, any ideas as to what is causing this?

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  • ScottShearer Profile Picture
    25,294 Most Valuable Professional on at

    @mspmanager 

    That sounds reaaly unusual - can you post a screen shot of your Flow?

     

  • mspmanager Profile Picture
    8 on at

    Flow Screenshot.JPG

  • ScottShearer Profile Picture
    25,294 Most Valuable Professional on at

    @mspmanager 

    Thanks - can you also post a screen shot of one of the runs?

     

  • mspmanager Profile Picture
    8 on at

    This one took about an hour to send the email:

    run.JPG

  • mspmanager Profile Picture
    8 on at

    This one includes the email:

    run.JPG

  • ScottShearer Profile Picture
    25,294 Most Valuable Professional on at

    @mspmanager 

    So, if I understand the issue correctly, the Flow starts running within a few minutes or less of when the Form is submitted.  Then, the Flow runs in about 10 seconds.  The issue is that the recipient does not receive the email for up to an Hour.

     

    It sounds like the issue may be on the exchange side.

    Are you experiencing other email issues?

    Do you have a copy of the email that was sent?  If so, what is the time stamp on the email?  Is it delayed or is it close to when the Flow completed?

    Is this an issue with more than 1 user?

    If you manually compose and send an email to one of the impacted users, do they receive the email in a timely fashion?

     

     

  • mspmanager Profile Picture
    8 on at

    No other email issues, the timestamp on the email is when it is received not when it should have been sent. I can email the impacted users just fine outside of this Flow.

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