Downloading a conversation transcript and sending it by email

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Posted on 22 Aug 2024 10:31:44 by Sbsyx

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I have created a chatbot that is on the front line of the helpdesk.
I have it set up so that if the user does not like the answers, then they can send their question to the team, but I would like the content of the entire conversation to be included in the email. To be able to track the entire situation.
Unless there is an alternative solution.

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AK-18071435-0 6 on 23 Aug 2024 at 18:15:44

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Downloading a conversation transcript and sending it by email

I am not sure whther this is the rite approach, just giving a different option 2.

If you use this below KQL , you should be able to get the full chat script.
(there is a small write latency, since Dataverse is being used behind the scene for storage for Telemetry logs)

May be you can expose as a service with query and email and invoke the it from the Copilot studio thru http call.(i am yet to try this)

customEvents
| where customDimensions.conversationId == "eb25de31-xxxx3-45ed-bbb8-d90efaxxx52b"
| where timestamp > datetime("2024-08-19T20:03:37.216Z") and timestamp < datetime("2024-08-23T20:03:37.216Z")
| where name =="BotMessageSend" or name =="BotMessageReceived"
| project name, customDimensions.['text']
Expiscornovus 31,671 Most Valuable Professional on 23 Aug 2024 at 14:15:43

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Downloading a conversation transcript and sending it by email

I have seen an alternative solution on this forum.

https://community.powerplatform.com/forums/thread/details/?threadid=05b8ca99-c6dd-475c-8f18-f9ec6c6dc503

With Power Fx you can use the System.LastMessage.Text and store it in a global variable. At the end of the conversation you can use that to send the content of that variable in a Power Automate cloud flow.

Concatenate(Global.VarTranscript, System.LastMessage.Text)