When adding/uploading more than 2 knowledge base sources directly in CoPilot Studio a System Error is generated by the Bot.
Sorry, something went wrong. Error code: SystemError. Conversation ID: ced5f0a6-353f-43d3-af63-667e426c7b8d. Time (UTC): 10/17/2024 9:35:01 AM.
For example:
I have made a pointer to a specific SharePoint site.
I have added our corporate website.
All works as expected but if I upload a third resource, a spreadsheet, the bot replies with System Error.
If I remove the corporate website and then upload the same spreadsheet, things work as expected.
No matter what uploaded/added resources I use as soon as I add a third resource the bot response with System Error.
As long as I have no more than 2 knowledge sources it will work The error doesn't appear. It appears when I add a third knowledge source.
- This happens inside the copilot studio test environment, in the demo website environment and within a Teams channel.
- It's not a specific knowledge source because I have tried different combinations. It's definitely the number of resources not the source of the resource that is a problem.
I have seen numerous posts about System Error where the cause hasn't been identified, however with my scenario it's constantly repeatable. A third resource will break the CoPilot bot.