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Training failed and the model cannot be used - (AI Builder)

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Posted on by david_Lund

Hi,

We have been using this AI model for some time and have retrained it many times before, but yesterday we suddenly received the attached error, stating "Training failed and the model cannot be used". As far as we can tell there is no error message, so it's unclear why it failed. We have tried to run it again, but we get the same result. We have also verified that there are no strange file types in the collections, only PDFs.

Has anyone experienced something similar?

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KevinGador 836 Moderator on at

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I've experienced the same thing before in my document processing AI model.

What I did is just deleted the files I added that day that caused the error. Cleared my browser's cache. Restarted my device and then retrained the model.

Somehow the error message went away. After it went away, I added the files that I removed again and retrained, voila it was a success.

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david_Lund 7 on at

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Hi @KevinGador,

Thank you for your reply. We tried initiating the training from another user account today and suddenly it worked. The original account has been used for training the AI model previously, so it should not be access related.

It's still unclear why this occurs since there is no error message. If it happens again or if we learn anything new, I will make sure to share it here.

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HD-17091214-0 2 on at

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Hi

we are getting same issue even after removing cache and clear browsing data. We have sufficient AI credits (20500)as well. The page is loading

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WP-18092025-0 6 on at

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I'm having this same issue but the suggestions below are not working.

Did the retraining period take more than 12 hours to fail?

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NathanAlvares24 1,714 Moderator on at

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It looks there is some big bug with AI builder. Hopefully it gets resolved soon

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