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Hello,
I am trying to set up a flow to trigger on update of a phone call record when a specific field is changed. I am wanting it to create the new phone call record populated with the ‘from’ and ‘to’ fields from the initial phone call record. So if John is the ‘From’ and ‘Jack’ (contact) and also ‘Some Company, Inc’ (account) are the ‘To’, I want to add those 3 to the new record. I am running into an error trying to get these to pass from the initial record to the new record. I don’t want to hard-code the values in the way I’ve seen several places online (systemusers(GUID) or contacts(GUID)) due to the fact that I’m not sure if the ‘To’ is a contact or account and just want it to copy to the new record as it is on the original.
When I tried entering the following, I receive an error (below the error is my power automate logic). Any ideas how I can get the fields to copy to the new record?
Hi,
I tried testing this in my environment and it seemed to work fine (although I could not reproduce everything 100%). Everything with your logic appears to be fine. This might be a better question to bring to the Microsoft Support Team. I'll include a link below; on how to reach out to them. Otherwise maybe another communities member might have some kind of idea?
If you would like to create a ticket with Microsoft Customer Support here is a link on how to do so: https://docs.microsoft.com/en-us/power-platform/admin/get-help-support
Regards,
Alex
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Community Support Team _ Alex Rezac
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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