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Is there a way to have an email sent automatically if no reply was received after 3 days?

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Posted on 12 May 2022 14:32:01 by Community Power Pla...

Hello everyone! I have a flow created to send emails based on certain form selections. However I am trying to do another flow to automatically resend a follow up if I haven't received a response after 3 days. Is this possible?

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AmyF 235 on 16 Aug 2024 at 14:58:48

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Is there a way to have an email sent automatically if no reply was received after 3 days?

Excuse me for barging in everyone, my reply is a question for @Heartholme

In your answer to this post you supplied 4 images 2 of which didn't load thus I can't see them. Is it possible to post again with the missing images included? (Sorry to ask in this way, I don't know how to contact you directly) (ALSO, the images that did load, I am unable to see them (and all images now) because you cannot zoom in on them or open them in a larger format it's frustrating and definitely a downgrade from how images were displayed before the "upgrade" - I include this here because I don't know how to give feedback on this site)

Thanks in advance for your help and sorry for any inconvenience.
abm abm 32,464 Most Valuable Professional on 26 Oct 2022 at 00:05:35

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Re: Is there a way to have an email sent automatically if no reply was received after 3 days?

Hi @Heartholme & @Anonymous

I have seen this question a lot in the community. Here is the video I made based on how to send reminder emails. Also, once the user has approved or rejected then cancel the other reminder flow runs which are under the running state.

https://youtu.be/yYt0hS0tU_Q

Thanks
Heartholme 1,278 Super User 2024 Season 1 on 12 May 2022 at 21:15:06

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Re: Is there a way to have an email sent automatically if no reply was received after 3 days?

@Anonymous

Glad to help! Good luck 😄
Community Power Pla... on 12 May 2022 at 21:11:35

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Re: Is there a way to have an email sent automatically if no reply was received after 3 days?

this might actually work thank you!
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Heartholme 1,278 Super User 2024 Season 1 on 12 May 2022 at 20:14:33

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Re: Is there a way to have an email sent automatically if no reply was received after 3 days?

Hi there @Anonymous ,

As far as I know this isn't possible in one flow, I have a work around which might serve your purpose, if not I would check out this post made by @Pstork1 : https://powerusers.microsoft.com/t5/Building-Flows/Send-automatic-Emails-until-there-is-an-email-reply-from-the/m-p/1397510

First send an email with options:
Then a send an email and a paralell action whci is terminate: Succeded.

Configure the send an email in the following way:

First:
Go to settings and add PT72H, which means that the previous action will timeout after 72H of no reply.
Then go to configure run after, so the email will send once there has been 72H without an interance with the previous mail.

Hopefully this will help you on your way 😄

{ If my post answered your question, please Accept it as a solution ✔ }
{ This will in turn help others find solutions to similar questions }

Best Regards
Heartholme