Changing the sender email address?

(0) Share

Report

Posted on by tested1

265

Hello

I would like to change the sender email when I use the flow 'Send an email when a new item is created'

I saw when you click on send an email option there are 2 types... 'Send an Email' and Send an email (V2).

Questions

I liked the send an email v2 better as it let you change font colour, sizing etc, can I do all ofthis in 'Send an email'? what are the key differences between them or pros/cons? I couldnt find the 'send as' option in the V2..or set the email priority to high etc. Is this the benefits or differences to using send an email 1? (see pic)
I tried using 'Send an email' then advanced options and put a random service desk email in the 'From (Send as)' box But I ran the flow and received an error saying You don’t have permissions to send emails on behalf of Service@xyz.com. Contact Service@xyz.com to check shared mailbox permissions and gain access.

What are the best solutions to this? Make the flow on the senders email address...? How can I gain permission to send on that email address? I just want the email address to be a generic one and not from the person who made the flow. If I wanted to use [send an email v2) is the best way to try to create this flow on the desired email address account..(would be tricky..) or can I obtain permission or just do all of v2 email in 'send an email'?

Alternative..Just create a new office account servicexyz@.test.com and create flow on there?

Thank you!

Categories:

General topics

I have the same question (0)

All responses (8)

Answers (1)

Verified answer

RandyHayes 76,297 Super User 2024 Season 1 on at

Like (1)

Report

@tested1

On 1 - V2 will eventually be V"it" and, if like other areas where there are V2's, the originals will be phased out.

On 2 - Yes...you will need to have "Send on Behalf of" permissions to the shared mailbox. Remember, anyone that initiates the flow will also need that permission. I have not looked into this, but I believe you can set your connection credentials to a different account that has that permission as well. In the old days we did impersonate user, but that is different now. Again, have not tested this out - perhaps someone who has can chime in.

Was this reply helpful? Yes No
tested1 265 on at

Like (0)

Report

Thanks @RandyHayes I will look into this! Any others users experienced in this?

Was this reply helpful? Yes No
RobElliott 10,323 Super User 2025 Season 2 on at

Like (0)

Report

To make the send address a more general one use the Send an email notification action, not send an email (v2). The email will have "Microsoft PowerApps and Flow" as the sender.
Rob
Los Gallardos

Was this reply helpful? Yes No
tested1 265 on at

Like (0)

Report

Thanks @RobElliott I will see if this is acceptable for us.

Do you know if I still wanted custom sent emails if I would have to go with the shared mail box option?

Also with the 'Send an email notification' is it possible to change the body text, colour etc? the option is not as user friendy as 'send an email v2' which lets you easily format it all. Any reasons for this?

Thanks

Was this reply helpful? Yes No
tested1 265 on at

Like (0)

Report

hi @RobElliott

I tried the 'Send an email notification' but there were a couple of issues.

The formatting seemed terrible. All the body of text came up as one block of text/paragraph. So 4 lines of pure text. Is there no way to format this to add spaces, even colour or change the font size?

It also said this
'If you want to unsubscribe from these emails, please use this form.' which iwould have wanted to remove as idont want any unsubscriptions.

I will now look into the shared mailbox option 🙂

Does anyone know when or if the shared mailbox and other mailboxes will update to the 'Send an email (V2)' (See pic) format? All other types of emails - shared mailbox, send an email notification, send an email have the old email layout where it looks like you cant do formatting like change font size, colours etc? Is there coding or anything I can use to add formatting? Its a big shame send an email v2 has no 'From (Send as) Option :(' or 'shared mailbox' doesnt have the nice formatting

Would it be best to make a generic account e.g helptest@domain.com and create the flow on that? Then I could use the send an email v2? Or would this just lead to problems long term..

Was this reply helpful? Yes No
RobElliott 10,323 Super User 2025 Season 2 on at

Like (0)

Report

For the formatting you need to add html tags into the body of the email. The message is automatically added by Microsoft

Was this reply helpful? Yes No
tested1 265 on at

Like (0)

Report

Thanks. Formatting should not be an issue then

Do you have any experience in the 'send an email from a shared mailbox'? Would I just create the shared mailbox email / add myself to one and just paste the email address in?

Do I need to add any permissions for the email address to be the sent one. OR add any members to the shared mailbox?

Was this reply helpful? Yes No
RandyHayes 76,297 Super User 2024 Season 1 on at

Like (0)

Report

@tested1

For the Shared Mailbox, you just need to make sure that you or whoever/whatever account will execute the flow will have Send As permissions to it. Then just set the From parameter of the function to the email address of the shared mailbox.

Was this reply helpful? Yes No