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Send an email (V2) REPLY TO no longer works as intended

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Posted on by LO-18122224-0

I have a flow that takes information from a Microsoft form that includes the submitters email address. The flow then uses the Send an Email (V2) action to send a notification to our lost property mailbox. I set the submitters email address in the REPLY TO field of the action so when staff monitoring the lost property mailbox click reply, the submitters email address becomes the reply email (To field). This was working fine until recently. Nothing has changed in our flow, it's like the Send an Email (V2) action has changed behind the scenes. Anyone else having this issue.

Eg.

Form is submitted by aa@a.com.
Flow sends notification to lostproperty@xyz.com with aa@a.com set as the reply to
Staff reading emails in lostproperty@xyz.com get the notification email. They hit reply and the To field now has aa@a.com in it.

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trice602 15,402 Super User 2025 Season 2 on at

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Hi,

No issues that I am aware of, but I have seen a work around in similar cases that will also work for you. Upstream in your flow, add a compose and make it equal the submitters email address. Then in your Send to (reply to field), reference the dynamic content of your compose output and should do the trick. An alternative method to using compose is to initialize a variable and assign the value to the submitters email address (dynamic content), the reference the variable in the reply to field.

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LO-18122224-0 29 on at

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Thanks Tom, I tried both your suggestions with no luck. The action seems to be setting the REPLY TO but maybe it's an Outlook/OWA thing that no longer works like it used to?

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abm abm 32,865 Most Valuable Professional on at

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Hi

I tested this now and its not working now.

This is currently reported by Microsoft and hoping to release a fix soon.

You can see more details from the below link:

https://admin.microsoft.com/AdminPortal/

Search 'MF860777‎'

You can see the below details.

Some users' Microsoft Power Automate workflows with email replies configured may be unable to send email messages

MF860777, Last updated: 14 Aug 2024, 01:31 BST

Estimated start time: 13 Aug 2024, 18:54 BST

Affected services

Microsoft Power Automate in Microsoft 365

Issue type

Advisory

Issue origin

Microsoft

Status

Service degradation

User impact

Users' Microsoft Power Automate workflows with email replies configured may be unable to send email messages.

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LO-18122224-0 29 on at

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Issue MF860777 resolved by Microsoft, working again

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