Hey, everyone. We heavily use the Teams Approvals app in our tenant. About a week ago, our users suddenly lost the ability to approve or reject requests. Everyone can submit new requests, but the approving managers cannot select the approve or reject buttons. They are completely disabled now.
This issue is impacting all our existing Teams Approvals templates, requests, and any new ones that have been created. I was able to make a custom approval flow in PowerAutomate and that does work. This issue is limited to Teams add-in specifically. This occurs on non-company devices, the browser version of Teams, the mobile app, etc.
I found some threads online last Fall about a similar issue impacting attachments. It seems that issue was resolved by fixing the "Approvals Administrator" permissions (link removed). I double checked, and confirmed our permissions are set correctly according to the recommendations. However, maybe there is another setting impacting this? In all my troubleshooting I feel like this specific issue is unique to our environment.
I'm not aware of any changes to the workflow or tenant over the previous week. I've had a Microsoft support case open this entire time and both the Teams and PowerAutomate groups are blaming each other. I'm hoping this community can help me brainstorm or troubleshoot. Thank you!
