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Authentication Issues with Adobe Creative Cloud premium connector

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Posted on by Community Power Pla... Microsoft Employee

Hi all, I am trying to build an automation flow to synchronize files contained in a Sharepoint folder with an Adobe Creative Cloud library.
With my license I have access to the Adobe premium connector, but when I try to use it within my flow, I get these messages:

Account type not supported

Continue with a different account to access the service.
Company or School Accounts are not supported. Continue with a Personal Account to access the service.

I am logged in via company account (SSO) to both Power Automate and Adobe Creative Cloud services.

Has anyone experienced similar issues with this connector?
Is this related to Microsoft or Adobe authentication configurations?

Thanks.

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v-wenjuan-msft Microsoft Employee on at

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Hi @Anonymous ,

According to the error message, company accounts are not supported under your scenario. Would you please try your valid personal account?

Best regards,
Wenjuan Zou

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Community Power Pla... Microsoft Employee on at

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Hi, thanks for your reply.
I cannot use a personal account for this because it would not have access to the Adobe CC libraries and assets I need to manipulate with my flow.
I would like to understand if this issue is due to the Adobe connector (weird considering that such premium connectors are intended for professionals and organizations), or if the issue is with my company's data policies.

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