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how to auto reset chatbot when user does not end the conversation correctly

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Posted on by aparnaa

Hello

I am working on creating a chatbot and after I perform certain tasks, if I forget to exit correctly and try typing in hi again

I am getting the below error

Sorry, the bot can't talk for a while. It's something the bot's owner needs to address. Error code: InvalidDialogInterruption.

Request your guidance on how to autoreset the chatbot if its idle for more than 5 mins so this error does not come

How do i exit a conversation, once the chatbot answers my question I get a message

Did I help you with your request today ?

Yes/No

If i forget to click on Yes or No and come back tomorrow and type hi I am getting the above error

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Bot administration

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adilei Microsoft Employee on at

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You could use the inactivity trigger to reset the conversation after some time has passed: Using Topic Triggers - Microsoft Copilot Studio | Microsoft Learn

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aparnaa 95 on at

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Thank you for helping with this suggestion. I will check this out

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aparnaa 95 on at

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I used inactivity trigger as suggested and it worked for me , thank you !

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AlexXks 16 on at

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This solution isn't working - End topic or End conversation didn't help.
Error appears after user input of type `User's entire response`,
topic is very simple and hasn't flows.

Sorry, the bot can't talk for a while. It's something the bot's owner needs to address.
Error code: InvalidDialogInterruption.
Conversation ID: a:1Ssk5O3CvknO4xF. . .RfZqnK6T.
Time (UTC): 2/20/2024 2:47:33 PM.

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smilesad 4 on at

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It seems we have a common problem. I tried the chatbot on Teams with some users and only my Teams (old and new version) get this message error with some topics each time I try to trigger them. When I try the chatbot with demo website, I don't have any error.

Clearing the Teams cache and signing in again did not solve the issue for me.

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