Answered

how to auto reset chatbot when user does not end the conversation correctly

(0) Share

Report

Posted on by aparnaa

Hello

I am working on creating a chatbot and after I perform certain tasks, if I forget to exit correctly and try typing in hi again

I am getting the below error

Sorry, the bot can't talk for a while. It's something the bot's owner needs to address. Error code: InvalidDialogInterruption.

Request your guidance on how to autoreset the chatbot if its idle for more than 5 mins so this error does not come

How do i exit a conversation, once the chatbot answers my question I get a message

Did I help you with your request today ?

Yes/No

If i forget to click on Yes or No and come back tomorrow and type hi I am getting the above error

Categories:

Bot administration

I have the same question (0)

All responses (5)

Answers (1)

Sort by

Verified answer

adilei Microsoft Employee on at

Like (1)

Report
Copy link

Link copied!

You could use the inactivity trigger to reset the conversation after some time has passed: Using Topic Triggers - Microsoft Copilot Studio | Microsoft Learn

Was this reply helpful? Yes No
aparnaa 95 on at

Like (0)

Report
Copy link

Link copied!

Thank you for helping with this suggestion. I will check this out

Was this reply helpful? Yes No
aparnaa 95 on at

Like (1)

Report
Copy link

Link copied!

I used inactivity trigger as suggested and it worked for me , thank you !

Was this reply helpful? Yes No
AlexXks 16 on at

Like (1)

Report
Copy link

Link copied!

This solution isn't working - End topic or End conversation didn't help.
Error appears after user input of type `User's entire response`,
topic is very simple and hasn't flows.

Sorry, the bot can't talk for a while. It's something the bot's owner needs to address.
Error code: InvalidDialogInterruption.
Conversation ID: a:1Ssk5O3CvknO4xF. . .RfZqnK6T.
Time (UTC): 2/20/2024 2:47:33 PM.

Was this reply helpful? Yes No
smilesad 4 on at

Like (1)

Report
Copy link

Link copied!

It seems we have a common problem. I tried the chatbot on Teams with some users and only my Teams (old and new version) get this message error with some topics each time I try to trigger them. When I try the chatbot with demo website, I don't have any error.

Clearing the Teams cache and signing in again did not solve the issue for me.

Was this reply helpful? Yes No