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Bot Administration
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how to auto reset chatbot when user does not end the conversation correctly

Posted on by 33

Hello

 

I am working on creating a chatbot and after I perform certain tasks, if I forget to exit correctly and try typing in hi again

I am getting the below error

 

Sorry, the bot can't talk for a while. It's something the bot's owner needs to address. Error code: InvalidDialogInterruption.

 

Request your guidance on how to autoreset the chatbot if its idle for more than 5 mins so this error does not come

 

How do i exit a conversation, once the chatbot answers my question I get a message

Did I help you with your request today ?

Yes/No

 

If i forget to click on Yes or No and come back tomorrow and type hi I am getting the above error

  • smilesad Profile Picture
    smilesad 4 on at
    Re: how to auto reset chatbot when user does not end the conversation correctly

    It seems we have a common problem. I tried the chatbot on Teams with some users and only my Teams (old and new version) get this message error with some topics each time I try to trigger them. When I try the chatbot with demo website, I don't have any error.

     

    Clearing the Teams cache and signing in again did not solve the issue for me.

  • AlexXks Profile Picture
    AlexXks 27 on at
    Re: how to auto reset chatbot when user does not end the conversation correctly

    This solution isn't working - End topic or End conversation didn't help. 

    Error appears after user input of type `User's entire response`,

    topic is very simple and hasn't flows.

     

    Sorry, the bot can't talk for a while. It's something the bot's owner needs to address.

    Error code: InvalidDialogInterruption.

    Conversation ID: a:1Ssk5O3CvknO4xF. . .RfZqnK6T.

    Time (UTC): 2/20/2024 2:47:33 PM.

  • aparnaa Profile Picture
    aparnaa 33 on at
    Re: how to auto reset chatbot when user does not end the conversation correctly

    I used inactivity trigger as suggested and it worked for me , thank you !

  • aparnaa Profile Picture
    aparnaa 33 on at
    Re: how to auto reset chatbot when user does not end the conversation correctly

     Thank you for helping with this suggestion. I will check this out

  • Verified answer
    adilei Profile Picture
    adilei on at
    Re: how to auto reset chatbot when user does not end the conversation correctly

    You could use the inactivity trigger to reset the conversation after some time has passed: Using Topic Triggers - Microsoft Copilot Studio | Microsoft Learn

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