Answered

Urgent - Start an approval action doesn't send an email notification

(0) Share

Report

Posted on by Community Power Pla...

Hello

This issue seems to have happened a few times in the past:
https://powerusers.microsoft.com/t5/I-Found-A-Bug/Start-an-approval-email-doesn-t-send-a-email-notification/td-p/84382

https://powerusers.microsoft.com/t5/Building-Flows/Using-quot-Start-and-wait-for-an-approval-quot-Missing-Start-an/m-p/246228#M24405

It was working fine then it just stopped working.

I haven't changed my Start and Wait for Approval action and it was working fine.

If I go to my Flow app I can see the approvals there, but I'm not getting the notification emails.
They're not in my Clutter, Junk email, etc.

Again, it was working before and going straight to my inbox perfectly.

If I run a test from my Flow, when it gets to the Approval action, it takes some time to run then it displays the error:

Flow run timed out. Please try again.

As this issue has happened before, what is the root cause of the issue?
Can the root cause get fixed permanently to stop this issue from reoccurring at the Microsoft end?

Thanks

Categories:

Building flows

I have the same question (0)

All responses (3)

Answers (1)

Verified answer

v-lin-msft 728 on at

Like (0)

Report

Hi @Anonymous,

I have tested many times on my side, no similar problems have occurred. The flow works well.

You can create similar Flow in other Environment and see if the issue still exists.

Or if your problem occupied often, you can create a remind email to the user.
After receiving the feedback to determine whether need to send approve email again.

I hope it can help you.

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

I created the flow again and it works now
thanks very much

Was this reply helpful? Yes No
fredyano 14 on at

Like (0)

Report

Hi, @v-lin-msft
Can you also confirm if emails are sent out when using "Start and wait for approval (V2)" in GCC tenant?

I also get the approval assigned but do not receive an email.

I tried using "Send email with options" and got the email but my user would prefer where they can add Reason for approval/rejection.

Thanks,
Fred

Was this reply helpful? Yes No