delay email being sent flow

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Posted on by Mick_gibbons1

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Hi all,

I have a flow which emails the individual that has responded to the form, this is working great; however, I want to delay that email. It is not working, the email still sends straight away. Can i put the delay in between type of service and the reserve soldier condition? as the delay will apply to all these conditions

Screenshot 2022-11-29 at 13.27.06.png

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RobElliott 10,323 Super User 2025 Season 2 on at

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You need to drag the send an email to BELOW the delay. The way you've built it means the delay happens after the email has been sent!

Rob
Los Gallardos
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Mick_gibbons1 112 on at

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Rob

I so knew this lol, i was looking at the examples and thinking this does not make sense. So this delay, basically stops the flow for 1 hour? so if i placed it after Get responses and before the type of service (switch) it will delay all the cases after for 1 hour

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RobElliott 10,323 Super User 2025 Season 2 on at

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Yes if you move the delay to between the get response details action and the type of service switch it will delay it for 1 hour.

Rob
Los Gallardos

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Mick_gibbons1 112 on at

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Rob, thank you so much.

I wonder if you could help me with another issue. It is soldiers that are leaving the service that fills out this form. Their information then populates an excel spreadsheet with a termination date. Is there a flow I can use, that checks that termination date on the excel file that triggers an email 3 weeks before they leave, then follows up 2 and 4 months later.

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