Button-press failed. ---> System.Exception: System.ServiceModel.FaultException: Message timeout reached.

(0) Share

Report

Posted on by GanCW

237

I have a button which when pressed will achived the action but PAD throws up an error.

Robin.Core.ActionException: Button-press failed. ---> System.Exception: System.ServiceModel.FaultException: Message timeout reached.
at Robin.WebAutomationCore.WebExtensions.WebBrowserMessageHostService.SendRequest(JObject request)
at Robin.WebAutomationCore.WebExtensions.WebBrowserMessageHostService.SendFunctionToTab(String funcName, IntPtr hwnd, Int32 tabId, Object[] args)
at Robin.WebAutomationCore.WebExtensions.WebBrowserMessageHostService.RunFunctionOnTabInRuntime(IntPtr hwnd, Int32 tabId, String funcName, Object[] args) ->
at Robin.Modules.WebAutomation.Actions.WebAutomationRuntime.PressButtonOnWebPage(WebBrowserInstanceVariant webBrowserInstanceVariant, TextVariant cssSelectorOfButtonToPress, Boolean waitForPageToLoad, TextVariant dialogButtonToPress, WebPageCourseOfActionIfDialogAppearsEnum courseOfActionIfDialogAppears)
at Robin.Modules.WebAutomation.Actions.WebAutomationActions.PressButtonOnWebPage(Variant webBrowserInstance, Variant cssSelectorOfButtonToPress, Variant dialogButtonToPress, Boolean waitForPageToLoad, Int32 courseOfActionIfDialogAppears)
--- End of inner exception stack trace ---
at Robin.Modules.WebAutomation.Actions.PressButtonBase.Execute(ActionContext context)
at Robin.Runtime.Engine.ActionRunner.RunAction(String action, Dictionary`2 inputArguments, Dictionary`2 outputArguments, IActionStatement statement)

Any one know what is the cause ?

Categories:

Power Automate Desktop

I have the same question (0)

All responses (6)

Answers (0)

Sort by

Shalu Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hello GanCW,

Please let us know, while executing the flow, does the UI element that is chosen to send a click using "Press button on Webpage" is highlighted with Yellow background?
If not, check the CSS of the element if it changes dynamically and modify accordingly.
If yes, try to send a click using the below method "Physical left/right click on Web Element":
Having found the selector of the element that we are willing to send a physical click, we extract the position of the element on the web page, using the 'Get Details of Element on Web Page' action setting the attribute "waelementcentercoords" on the respective field in the advanced tab of the action.
Once captured the coordinates, using the 'Split Text' Action, we separate the X,Y position on the web page, and increase them by the position of the browser window as shown above in actions 4 to 7.
Finally we click on the resulted coordinates.

Was this reply helpful? Yes No
GanCW 237 on at

Like (0)

Report
Copy link

Link copied!
Hi @Shalu ,
The button does not turn yellow when pressed but the page registers the press. As a workaround I set the error handling to continue and the flow continues on.

This is the UI element

and this is the XML

<input id="download" type="button" name="Download" value="Download All/Selected" onclick="downloadSelected('quotationResponseForm');" winautomationoriginalcolor="rgb(239, 239, 239)" style="background-color: rgb(239, 239, 239);" winautomationvisibilitylandmark="true" winautomationtextboxvalue="Download All/Selected">

Was this reply helpful? Yes No
Shalu Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hello GanCW,

Since the button is not highlighted, the UI element is not captured properly and hence the Click is not sent.

Install the Extension named "Copy CSS Selector", available in Chrome, add this extension.
This extension helps in copying the CSS of an element.
Navigate to the button -> right click on the button -> Select Copy CSS Selector.

Update the copied CSS to the Customized Selector builder on the captured UI Element.

Test the execution, if it highlights the element.

If not, the issue has to be troubleshooted, hence request to raise a Support request through MS support portal.

Was this reply helpful? Yes No
GanCW 237 on at

Like (1)

Report
Copy link

Link copied!

I found out the error is not due to button press but waiting for the new page to load. Disabling that fixed the error.

Was this reply helpful? Yes No
Shalu Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hello GanCW,

I am glad that your issue is resolved, by disabling the wait option.

Was this reply helpful? Yes No
Silversin 2 on at

Like (0)

Report
Copy link

Link copied!

Hi! @GanCW

I had the same problem and managed to fix it.

In my case it wasn't a CSS error or anything like that, but rather a timeout issue. If this is your case, you can easily edit it in the options that I present in the image.

I hope I've helped

Regards

Was this reply helpful? Yes No