Hi,
In Power Virtual Agents there are two key components which come to mind: Custom Entities and Global Variables.
When should I use custom entities rather than global variables (and vice versa)?
For example, let's suppose that I'm developing several power virtual agents to deal with many products, and I need to store the model information so that it can be reused across all chatbots: is it correct to use global variable here, or should I opt for custom entities? Why?
Can you explain to me the crucial difference between the two, and possibly provide some examples with relevant scenarios?