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Is there a possibility to create a Ms Flow to trigger a CRM on-demand flow ?

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Posted on by Jaslin

Hi,

I would like to find out if there is a possiblity to create a flow which will tirgger an on-demand workflow in Customer Service Module in Dynamics 365.

Thank You

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LeeHarris 1,026 on at

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Hi @JaslinSandhu

To better understand your requirement, what is your on demand workflow currently doing within Dynamics 365? Is it possible to move this process completely into Flow? It will then be a lot simpler to trigger this via a schedule. It will also still be visible as an on demand workflow within the D365 interface (if you enable Flow execution within Dynamics).

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v-lin-msft 728 on at

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Hi @JaslinSandhu,

Could you describe your requirements in more detail?
What is the condition of Flow triggering?
Which Dynamic part does Customer Service Module refer to?

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Jaslin 5 on at

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The flow willl trigger hourly and the Case Entity in D365.

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v-lin-msft 728 on at

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Hi @JaslinSandhu,

I advise you to use this trigger, it will be run every hour:

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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