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Sudden 504 Gateway Timeout Errors - July 2023

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Posted on by djworsdell

Suddenly noticed hundreds of failed flows with a 504 Gateway Timeout error, all of which are Power App related. In the Australia region. Is anyone else seeing this in their instance?

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Test95 16 on at

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Same here. Since about 12pm AWST all my flows have been taking 1,000 times longer and most of them timing out. Tried creating a flow with a button and a compose action - instead of taking milliseconds it takes 5-10 minutes.

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BenClistBC2 119 on at

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Not getting errors, but getting the extremely long run times in the Australia region.

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DavidJHawkins 20 on at

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Yeah, our business runs on a lot of these, its not great, all running super slow or not at all - Australia.

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Zanzaid 16 on at

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Yep being affected here also, large organisation so not very good!

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KingsleyG 23 on at

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Yep, about 3 hours ago it started. Bit of a pain considering how much we rely on it for our 2 businesses.
Both affected in Australia and New Zealand (assuming it's only Australia server issue)

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HLo PrimeCapital 21 on at

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Same here in Sydney Australia, our Flows are running very slow. Typical completion is 10 seconds, now is still in running status after 1 hour.

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djworsdell 75 on at

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Huge response - glad it's not just me!! Also in a large organisation and causing quite a lot of havoc... hopefully Microsoft is on the case.

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Test95 16 on at

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We have just received the below from Microsoft:

Thank you for contacting Microsoft Support and your time over the phone just now. My name is Ed and I am the Support Professional assigned to your request in the subject of this e-mail. You can reach me using the contact information in my signature. As discussed, this communication is to inform you about an outage issue that has occurred, affecting the flow runs in our Australia data center.

Issue Definition
==============
- Currently, all flow runs in the Australia data center are in a running status but have become stalled, causing a disruption in their normal processing.

Current Status
==============
- Rest assured that our dedicated support team is actively collaborating with the Product team to resolve this issue promptly.

We understand the importance of transparency during such situations, and we will keep you informed about the progress of this fix. Regular updates will be shared with you via email to ensure you have the latest information regarding the resolution process.

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djworsdell 75 on at

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3.45pm AWST / 5.45 AEST - still no official word from Microsoft on the status pages / Twitter account.

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ML-19052248-0 63 on at

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We only just had some of ours start to take a long time, strangely no timeouts yet though. Any word from support?

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