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Power Platform Community / Forums / Copilot Studio / How to get notificatio...
Copilot Studio
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How to get notification when the customer is answering the chat?

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Posted on by fernandosilva Super User 2024 Season 1

Hi there,

 

Sometimes a user/customer takes too long to answer the chat and the agent is doing something else, so the chat window is minimised.

 

Is there a way the agent can get a notification when the customer answer the chat?

 

Kind regards,


Fernando

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