Skip to main content

Notifications

Power Automate - Using Flows
Under review by Community Managers

Under review

Thank you for your post! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpdesk ticketing using flow

Posted on by 14

Dear All,

 

I wanted to build a flow which will collect the information from users email and generate automatic email reply and work as helpdesk support email.  So it has to be as following method.

 

1) User sends email to helpdesk@email.com

2) User gets automatic email saying the email has been received

3) The task of this ticket assigned to a helpdesk support person

4) User gets email about the ticket has been asigned

5) Support person respond to the email and user gets reply

6) Once the resolution done the ticket will be closed

7) User will get email about ticket resolved and closed

 

All the above data has to be stored in a table which can be retrieved later period.  Is this possible using flow, please shed light on this.

 

thanks,

babu

 

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,495

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 64,822

Leaderboard

Featured topics

Restore a deleted flow