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Automatic replies - External Only?

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Posted on by LindseyGifford

Hi all - I have a flow that has been working well for recurring automatic replies but I'd like to transition to using it only for external, and am seemingly unable to do so?

If I leave the "Internal Reply Message" blank, it just sends a blank email. I see the option to turn off external, but not internal.

Any help would be appreciated!

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AWorley 414 Super User 2024 Season 1 on at

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A good work around for this is to detect when an email comes in then do a IF condition with the contains argument for your internal domain.
The following will restrict any flows from triggering where the FROM value contains your domain address. The remaining flows that run will always be external.

Trigger Action: When a new email arrives > Settings > Trigger Conditions:

Replace the @DOMAIN.com with your email @.
@if(Equals(indexOf(triggerBody()?['From'],'@DOMAIN.com'),-1),false,true)

From there you can use the reply to the email (v3) and pass the message ID with a Generic Auto reply email.

If you need to set a reoccurrence value you can do an action for date ranges prior to sending the reply email.

Action: Set variable
Value: Expression: FormatDateTime(utcNow(),'dd/MM/yyyy')

Then use the solution in this article to build your range date.

https://powerusers.microsoft.com/t5/Building-Flows/Dates-between-two-dates/td-p/73128

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LindseyGifford 2 on at

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Thank you! I had considered something along these lines. However - is there a way to do that function that only sends the 'auto reply' once per week to the incoming email address?

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AB21 on at

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Hi @AWorley I have tried this but for me it doesnt work any ideas?

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