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Call a Teams Phone Number When a New Email Arrives

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Posted on by GW-16011732-0

I have a Call Queue with a Teams phone number that I want to be called and a message read whenever a new email comes in. I know how to trigger the flow when the new email arrives but I can not find anyway to call a phone number via Power Automate Workflows. Is there any way to call a phone number in a workflow?

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Business Process Flows

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trice602 14,693 Super User 2025 Season 2 on at

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Call a Teams Phone Number When a New Email Arrives

Hi,

I'm using Twilio to send SMS text msgs but will also work for phone calls. Here's a brief summary.

Use Twilio to Make a Phone Call

Twilio is a cloud communication platform that can make phone calls and send SMS messages. You can use Twilio's integration with Power Automate to achieve your goal.

Steps:

Create a Twilio Account:

Sign up at Twilio.
Obtain a Twilio phone number.

Create a Power Automate Workflow:

Add a trigger, e.g., When a new email arrives.
Add an HTTP action or use the Twilio connector:
Method: POST
URL: https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Calls.json
Headers: Include Authorization with your Twilio Account SID and Auth Token.
Body:
{
"To": "+1234567890", // Phone number to call
"From": "+0987654321", // Your Twilio number
"Url": "http://twimlets.com/echo?Twiml=<Response><Say>New email received!</Say></Response>"
}

Test the Workflow:

Trigger the flow by sending an email to the monitored inbox.

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Always glad to help! 💯💯💯💯💯

Tom

Follow me on LinkedIn - Thomas Rice, PMP | LinkedIn

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