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Power Platform Community / Forums / Power Automate / Error when sending Cus...
Power Automate
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Error when sending Customer Voice survey

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So this is the scenario, we created directly from Customer Voice a Power Automate flow which should send a Survey template to specific users. And i worked for some tome and then stopped. Always failing on the Send survey action where we get the following message:

{"ErrorMessage":"Microsoft.Forms.Pro.ApiFacade.Helpers.FlowServiceException: Exception fetching survey for Request https://customervoice.microsoft.com/formapi/api/c764ab62-ad43-4930-aa38-c9e23a990cb0/users/5d758faa-b5d0-41d1-b4a7-d65d69445c30/light/forms('Yqtkx0OtMEmqOMniOpkMsKqPdV3QtdFBtKfWXWlEXDBUOEZYRjFVQTVEWU1FRUg0V1EwMFA2UjVWQy4u') :: Error Microsoft.Forms.Pro.ApiFacade.Helpers.FlowServiceException: Unable to get form data for Request https://customervoice.microsoft.com/formapi/api/c764ab62-ad43-4930-aa38-c9e23a990cb0/users/5d758faa-b5d0-41d1-b4a7-d65d69445c30/light/forms('Yqtkx0OtMEmqOMniOpkMsKqPdV3QtdFBtKfWXWlEXDBUOEZYRjFVQTVEWU1FRUg0V1EwMFA2UjVWQy4u') :: Error StatusCode: 401, ReasonPhrase: 'Unauthorized', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:\r\n{\r\n Connection: keep-alive\r\n Pragma: no-cache\r\n Strict-Transport-Security: max-age=2592000; includeSubDomains\r\n X-RoutingOfficeCluster: weu-103.forms.office.com\r\n X-RoutingOfficeFE: FormsSingleBox_IN_0\r\n X-RoutingOfficeVersion: 16.0.17427.42500\r\n X-RoutingSessionId: 011f42fb-2d96-4de5-b3af-f12bbb6aa596\r\n X-RoutingCorrelationId: c01b9d5c-477c-41ce-aa0d-d0a5dd1e23c2\r\n X-CorrelationId: c01b9d5c-477c-41ce-aa0d-d0a5dd1e23c2\r\n X-UserSessionId: 011f42fb-2d96-4de5-b3af-f12bbb6aa596\r\n X-OfficeFE: FormsSingleBox_IN_4\r\n X-OfficeVersion: 16.0.17427.42500\r\n X-OfficeCluster: weu-103.forms.office.com\r\n X-Robots-Tag: noindex, nofollow\r\n X-Content-Type-Options: nosniff\r\n x-azure-ref: 20240402T085040Z-h6yaac1mwx6nha3prwac6f92kc00000003rg00000000ehcu\r\n X-Cache: CONFIG_NOCACHE\r\n Cache-Control: no-cache\r\n Date: Tue, 02 Apr 2024 08:50:40 GMT\r\n P3P: CP=\"CAO DSP COR ADMa DEV CONi TELi CUR PSA PSD TAI IVDi OUR SAMi BUS DEM NAV STA UNI COM INT PHY ONL FIN PUR\"\r\n Content-Length: 789\r\n Content-Type: application/json; charset=utf-8\r\n Expires: -1\r\n} response {\"error\":{\"code\":\"713\",\"message\":\"Server to server call encounter error. Inner Message: S2S failed because of exception during get user info. Exception: Status Code: 0\\r\\nMicrosoft.Graph.ServiceException: Code: NotFound\\r\\nMessage: User id not found\\r\\n\\r\\n at Microsoft.Office.Forms.Services.Graph.MSGraphProxy.<GetUserInfoByIdAsync>d__32.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\\r\\n at Microsoft.Office.Form.Service.Web.Controllers.S2SEnsureUserFilter.<AuthorizeS2S>d__16.MoveNext()\",\"@ms.form.error.type\":\"Failure\",\"@ms.form.error.customizedMessage\":null}}\r\n at Microsoft.Forms.Pro.ApiFacade.Helpers.FormsApiHelper.<GetFormsDataAsync>d__14.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Forms.Pro.ApiFacade.Helpers.FormsApiHelper.<FetchForms>d__11.MoveNext()\r\n at Microsoft.Forms.Pro.ApiFacade.Helpers.FormsApiHelper.<FetchForms>d__11.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<ParseRequestData>d__21.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<DoValidate>d__20.MoveNext()"}

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And where part is when i copy the request which it tells us it fails directly into the browser it returns the data no problem.What could this be.

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